Towing Tips

Wellington has a lot of gated communities, and a lot of cars inside them that occasionally refuse to start. So, can a tow truck get through the gate? Usually yes, with a little help from you. Short answer: yes. Give us the community name and address, and let the gate or management know a tow truck is coming. If your community has height or weight limits, tell us so we send a truck that fits. Call (561) 594-4491. How do you help the tow truck get in? What about parking garages and condos? Garages have low ceilings. Tell us the clearance if you know it, usually posted at the entrance, and where the car is parked. Some garages need a smaller truck or a car to be pushed to the exit first. Does the HOA need to approve a tow? When you call us to move your own car, you are the one authorizing the tow. Some communities ask service vehicles to check in or park in a certain spot, so a quick call to the gate keeps everyone happy. Tips for a smooth pickup Common questions Car stuck behind the gate? Call (561) 594-4491. More: towing services · towing FAQ.

Wellington and the Acreage are full of big rigs of the friendly kind: RVs, boat trailers, horse trailers and work trucks. When one of them will not move, a regular tow truck is not the answer. Here is what to know before you call. Short answer: RVs, box trucks and large trailers need a heavy-duty tow truck and some planning. Tell us the vehicle type, size, weight and where it is parked, and we bring the right equipment. Horse trailers must be empty before towing. Call (561) 594-4491. What can we tow? What should you tell us when you call? Detail Why it helps Vehicle type and length So we send the right size truck Approximate weight Heavy-duty trucks have weight ratings Where it is parked Driveways, barns and narrow roads need planning Is it hitched, and to what? Trailers and tow vehicles may need separate moves Where it needs to go For an accurate quote Horse trailers: the important rule We never tow a trailer with animals inside. Please unload the horses first and move them somewhere safe. Once the trailer is empty, we can move it to your barn, a repair shop or wherever it needs to go. Your horses will thank you, and so will our driver. RV breakdowns on the road If your RV stops on the Turnpike or Southern Boulevard, treat it like any breakdown: hazard lights on, as far right as you safely can, everyone stays buckled unless the vehicle is unsafe, and call 911 if a lane is blocked. Then call us with the exact location and the RV’s size. Tight spots in the Acreage Some properties out west have long dirt driveways, soft ground and low trees. Tell us about the access, and if the ground is soft after rain, we may suggest waiting for it to dry or doing a winch-out first. Nobody wants two stuck vehicles instead of one. Common questions Big vehicle, big problem? Call (561) 594-4491. More: towing services · towing FAQ.

State Road 7 and Southern Boulevard are the busiest roads in the western communities, which is exactly why your car will choose them for its dramatic exit. Here is what to do when it happens, step by step. Short answer: hazards on, get into a side street or plaza if you can, stay buckled in unless the car is unsafe, call 911 if anyone is hurt or a lane is blocked, then call a tow. Around Wellington, that is (561) 594-4491,. What should you do first? Stay in the car or get out? On a busy road, the safest seat is usually the one you are in, with the belt on. Get out only if the car is unsafe: smoke, fire or a fuel smell. Then use the side away from traffic and stand well back. Who do you call first? What is going on Call first Someone is hurt, a crash, or the car blocks a lane 911 Car stopped safely in a lot or on the shoulder A towing company Smoke, fire or a fuel smell 911, then move away How do you tell us where you are? Give the road, your direction and the nearest cross street or plaza: “southbound State Road 7 near Forest Hill” or “Southern Boulevard eastbound by the Crestwood light”. If your phone shows your location, read it out. Bonus points for naming the closest coffee shop. What do we need to know? What can you do while you wait? How do you avoid a repeat? Test the battery once it hits three years, watch the temperature gauge in traffic, and do not ignore warning lights. A light on the dash is your car clearing its throat. A breakdown on Southern is your car yelling. Common questions Stuck right now? Call (561) 594-4491. More: towing services · towing FAQ.