Wellington has a lot of gated communities, and a lot of cars inside them that occasionally refuse to start. So, can a tow truck get through the gate? Usually yes, with a little help from you.
Short answer: yes. Give us the community name and address, and let the gate or management know a tow truck is coming. If your community has height or weight limits, tell us so we send a truck that fits. Call (561) 594-4491.
How do you help the tow truck get in?
- Tell us the community name, street address and the gate we should use.
- Call the gate, front desk or management and add us as an expected visitor.
- If there is a gate code, share it with the driver directly (not in a public post).
- Mention any height or weight limits on bridges or entrances.
What about parking garages and condos?
Garages have low ceilings. Tell us the clearance if you know it, usually posted at the entrance, and where the car is parked. Some garages need a smaller truck or a car to be pushed to the exit first.
Does the HOA need to approve a tow?
When you call us to move your own car, you are the one authorizing the tow. Some communities ask service vehicles to check in or park in a certain spot, so a quick call to the gate keeps everyone happy.
Tips for a smooth pickup
- Leave the keys with the driver or meet them at the car.
- Clear a path if the car is in a tight garage or driveway.
- Take valuables out of the car before it leaves.
- Have the drop-off address ready.
Common questions
Yes. Give us the community name and let the gate know we are coming.
It helps, but you can also arrange key handoff with the gate or a neighbor.
Often, yes. Tell us the clearance and where the car is parked.
Some communities require check-in. A quick call to the gate solves most of it.
Call (561) 594-4491 with the address and destination for a free quote.
Car stuck behind the gate? Call (561) 594-4491. More: towing services · towing FAQ.